Cheryl Hunt

UX/UI Content Specialist

and Technical Writer

PROFESSIONAL PROFILE

A UX content specialist and technical writer, seasoned by years of tech support (5+ back-end, 3+ front-end).

An expert at qualitative user testing and translating tech specs to user needs.

Proven talent and experience in:

  • Writing clear, concise content
  • Keeping products user-centric
  • Producing and editing content using UX/UI best practices:
    • FAQs
    • Help
    • How-tos
    • Tooltips
    • User guides
    • UI text

 

TECHNICAL REPERTOIRE

CMS Tools: ATG, Constitutent360, and GetActive CMS and communication suites, gKMS, SharePoint, Wikis, and WordPress

Writing Tools: Arbortext, Balsamiq, CSS, Dreamweaver, Fluid, HTML, Microsoft Office, Pages, Preview, SnagIt, and XML

 

EXPERT SUPPORT: MOUNTAIN VIEW, CA

6/2016 – PRESENT

UX/UI WRITING AND DESIGN EDUCATION PROJECT

Completing an intensive course of study, including classes at UCSC Extension:

  • Mobile Interface Design: Eric Dorf, Principal UX/UI Designer at Mattel
  • Visual Design for the Interactive Web: Lori Nuemann, a pioneer designer at IBM for 20 years
  • Designing User Experience for Smart Things, VR, and Wearable Technology: Eric Dorf

Topics covered:

  • Android and iOS styles
  • Branding and business goals
  • Iterative development
  • Lean UX
  • Mobile strategies
  • Hi-fi and lo-fi prototyping
  • Prototyping tools
  • Responsive design

 

GOOGLE: MOUNTAIN VIEW, CA

3/2016 – 6/2016

Senior Content Strategist, AdWords (Contract)

Edited help and how-to articles using topic-based information architecture:

  • Audited UI text for Google style
  • Edited UI text based on user testing

WILL.I.AM: HOLLYWOOD, CA

2/2016 – 3/2016

Senior Technical Writer, dial Documentation (Contract)

Worked closely with developers to meet high-pressure launch deadline. Conducted the final user testing for the dial, a multi-featured, voice-activated, wearable device. Transformed the tech specs into a user guide.

 

NIARA: SUNNYVALE, CA

4/2015 – 7/2015

Senior Technical Writer, UI and Documentation (Contract)

Worked closely with developers, created all docs for the launch of a complex security solution:

  • Wrote help and tooltips for the UI
  • Wrote and illustrated installation and configuration guides

 

APPLE: CUPERTINO, CA

11/2014 – 3/2015

Senior Technical Writer, Maps (Contract)

Edited team API docs and other assets. Consolidated information from isolated wikis into a central intranet. Greatly improved team effectiveness with docs that are clearer and more discoverable

 

JUNIPER NETWORKS: SUNNYVALE, CA

4/2014 – 8/2014

Technical Writer, Information Experience (Contract)

Edited topic-based configuration docs (in Arbortext XML) for networking hardware and OS:

  • Collaborated with developers
  • Improved readability

 

CONVIO / GETACTIVE (NOW BLACKBAUD): BERKELEY, CA

4/2006 – 6/2009

Client Support Analyst (Technical Support)

Served ~80% of most large non-profits with the Convio Constituent360 and the GetActive SaaS suites (CMS, CRM, fundraising, and communication).

Client needs were the same, but differences in the suites’ ease-of-use and client satisfaction exemplified good and bad UX design.

Patiently handled questions on the complex SaaS suite, and:

  • Absorbed good UX design principles from continuous end-user feedback
  • Consulted effectively with UX designers on solutions
  • Championed new dashboard FAQs, cutting time-to-resolution by 25%

 

 

OTHER EXPERIENCE

Support Engineer (Art Technology Group)

Handled enterprise-level developer support for the ATG suite (CRM, B2C, B2B, personalization, and portal), by debugging Java code. Preemptively addressed client issues with FAQs, KB articles, bug reports, and training materials. Responsible for:

  • 20% spike in customer satisfaction
  • Fewer support calls
  • Faster time-to-resolution

Copywriter, Creative Copy (Contract – Tesser)

  • Wrote the tagline for Sbarro’s national rebranding campaign
  • Wrote the company story for Papa Murphy’s rebranding and premier international campaign

Technical Writer (Contract – Continuity Focus, MarinLink, PG&E, and Wells Fargo)

  • Created user guides
  • Rewrote docs for clarity
  • Edited UI copy for clarity and branding
  • Audited and managed content
  • Added tiered security permissions
  • Worked closely with SMEs

 

DEGREE AND CREDENTIALS

BA English Literature, University of California at Santa Cruz

Strategic Information Architecture Certificate, Society for Technical Communication (STC)

Content Management Certificate, Society for Technical Communication (STC)

Technical Communication Professional Sequence, University of California at Berkeley Extension

 

CONTACT

cherylhunt411@gmail.com                                                                          https://cherylhunt411.com/samples/

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